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NVQ L3 CS (4543) Reflective Statement Unit 301 Outcome 2

UNIT 301 UNDERSTAND CUSTOMER SERVICES TO IMPROVE SERVICE DELIVERY Outcome 2 2.1 Give examples of approaches different sectors may take to customer service The private/commercial sector would aim to provide a service which is produced at a low cost to gain maximum profits. The voluntary/non-profit sector would aim to provide a service which is produced […]

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NVQ L3 CS (4543) Reflective Statement Unit 301 Outcome 1

UNIT 301 UNDERSTAND CUSTOMER SERVICES TO IMPROVE SERVICE DELIVERY Outcome 1 1.1 Explain how your organisation builds a service offer that will meet customer expectations My organisation builds a service offer that will meet customer expectations firstly by ensuring that they are working within the Service Level Agreement (SLA), JSP 456 Vol 4 and within […]

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